This Privacy Policy outlines the data processing practices of Diamond Valley Appliance Repair (we, our, us) for visitors to our website and users engaging our services. By accessing or using our website, or by contacting us through phone or submitting a call request form, you consent to the terms set out in this policy.

1. Information Collection:

We collect personal information that you provide to us voluntarily through our call request form, which may include your name, phone number, email address, and any other relevant details related to your service request. We also automatically collect non-personal browsing data through cookies or web beacons that helps us understand how visitors use our site and improve user experience.

2. Use of Information:

The information you provide allows us and our trusted partners to contact you via phone, email, or text for service-related purposes. Your personal data is used primarily to correspond with you, schedule and provide appliance repair services, and related customer service activities. Non-personal data collected is used to analyze website performance and enhance user interaction.

3. Information Sharing:

Your information may be shared with our trusted partners who assist us in fulfilling your service requests and operational needs. We do not sell, rent, or lease your personal information to any third parties. We ensure that any partners who receive customer information have privacy standards consistent with our own.

4. Legal Rights and Dispute Resolution:

By interacting with our website, you waive your right to sue or initiate legal action beyond direct negotiation for any disputes regarding your use of our website or services. Should there be any claims, they are limited to a maximum compensation of $100. Both parties bear their own legal fees and expenses in the event of a dispute.

5. Opting Out:

You may choose to opt-out of receiving future communications from us at any time by contacting us at (951) 498-4954.

6. Changes to this Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. Any changes will be updated on this page, and we encourage you to review this policy periodically to stay informed.

By using our services, you signify your acceptance of this policy. If you do not agree, please do not use our website or services.